Select Home Warranty Review
Affordable plans and service call fees. 24/7 call center and support. Valuable promotions and helpful website.
Overview
Select Home has been in business since 2011 and is headquartered in Mahwah, New Jersey. Despite the young age of the company, it has been ranked at the top of lists of the best home warranties across the Internet. They have high customer satisfaction and regularly offer promotions to new customers.
With competitive pricing and great coverage, Select Home Warranty has proven its worth in excellent customer service. They offer easy free online quotes and a stress-free sales process. Customers can file claims online or over the phone and have access to 24/7 support.
Coverage Features
Select Home offers many ways to protect your investment by covering common home repairs to help keep your house safe and sound. The following are some of our favorite Select Home Warranty coverage features.
Washer and Dryer Coverage: If your washer and dryer leave you high and dry (or low and wet), the Bronze Care plan from Select Home has you covered. A service technician will repair or replace your unit so you can wear clean clothes instead of dirty ones. You’ll be soaping and spinning again in no time.
Water Heater Coverage: Your water heater works hard to make sure you have hot water when you want to wash dishes or take a shower. When it stops working, you’ll notice pretty quickly that your shower is icy. The Gold Care plan from Select Home Warranty will cover your water heater in the event it breaks, so you don’t have to spend another minute in a cold shower.
Ductwork Coverage: Your ductwork circulates air throughout your house and is a critical component to your heating and air conditioning. When your ductwork breaks, your house won’t be as warm or cool as you need it to be. If you notice that the season makes your house uncomfortable, you may have a circulation problem, and the Gold Care plan from Select Home will be there to rescue you.
Built-in Microwave Coverage: Microwaves are great for warming up leftovers, and on a night when you don’t feel like cooking, you can whip up something fast and delicious. But when you come home from work to find that your microwave isn’t working, the Select Home Warranty Bronze Care plan will have someone out to look at it and make sure you don’t have that problem again!
Warranty Plans
Select Home offers multiple extended home warranty coverage plans. To help you decide if it’s the right home warranty provider for you, Select Home Warranty offers you a free quote, and if you sign up soon, you can get $100 off, two months for free, and free roof coverage.
Bronze Care: This plan provides coverage for your clothes washer and dryer, refrigerator, garbage disposal, stove and oven, cooktop, built-in microwave, and dishwasher.
Gold Care: This plan provides coverage for your heating system, plumbing system, water heater, ductwork, electrical system, and air conditioning.
Platinum Care: This plan provides coverage for everything in the Bronze Care and Gold Care plans, plus plumbing stoppage, ceiling fan, and garage door opener.
Please Note: All Select Home Warranty plans are built around your needs and based on your zip code. You can get a free customized home warranty quote from Select Home Warranty online or with a quick phone call.
The Good
As with all of our editor reviews, we put Select Home through its paces, so you don’t have to waste your time or money. Let’s take a look at some of our favorite Select Home Warranty service benefits…
24/7 Support
Select Home Warranty has call center staff available to you 24 hours a day, 7 days a week. That includes major holidays, too. You can’t control when something in your house breaks, so if you need to file a claim in the middle of the night, their friendly representatives will be there to help walk you through it.
Great Prices
While pricing varies by plan and location, we found that the average cost per month for coverage from Select Home Warranty is just $27. This is highly competitive pricing when compared with other warranty companies. They also offer a service call fee of just $45, which is extremely low.
Frequent Promotions
Select Home Warranty is always featuring promotions for new customers. At the time this review was written, we were offered $100 off, two months free, and free roof coverage (a $99 value)! While these change occasionally, they always give you those special extras that make you feel like you’re getting a great value on top of already low prices.
Helpful Website
The Select Home website is easy to use and they have a lot of information available to homeowners. They have a free online quote generator, so you don’t have to talk to a salesperson until you’re ready to sign up. The FAQs page offers answers to common questions and the blog contains discussion topics and helpful tips for homeowners.
The Bad
Whether your washer is breaking for the first time or the third, you will pay the same service fee. Even if your item has been looked at recently, Select Home charges a service call fee every time they send someone to your house. However, the service fees are extremely reasonable when compared with other providers and you’ll get the help you need right away.
Select Home Warranty doesn’t provide its customers with a mobile app. Some other home warranty companies do. Mobile apps make it easy to file claims, pay your bill, or get the information you need about your plan right away. However, the website is easy to use and the call center is open 24/7 for support whenever you need it.
The Bottom Line
Select Home Warranty offers the coverage you need at great prices. Monthly premiums and service call fees are affordable, so you have the peace of mind you need, even though you may not have access to a mobile app.
Select Home is an excellent choice for home warranty coverage because of their comprehensive coverage and low prices. They make it easy to get a free quote and throw in lots of extras to make you feel special.
Experience great value, awesome coverage, and 24/7 support with Select Home Warranty!
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Donna J.
Select Home Warranty is a complete fraud. I recently requested service on an air conditioner. They assigned 7 different contractors and not one contractor called me or returned my calls. Apparently their contractors know what a lousy company this is. I was then instructed to hire my own contractor and of course they denied my claim. I had a follow-up service call on 6/13 and now they won’t pay that claim because I finally cancelled my contract with Select on 6/19. 6 days before I cancelled the contract.
If a consumer expects any value for their money from Select Home Warranty they can forget it. They will receive tons of computer generated email saying we will contact you in 24-48 hours which of course, they never do. Too bad your service issues can’t be addressed by all of their useless email. If that was the case they would be a company worth doing business with. Since that’s impossible, Buyer Beware.
Laurie
BUYER BEWARE! I bought this warranty in good faith from the sales rep with the promise that all things I needed covered were fully covered with this warranty. And with a co-pay of $45 per claim. They only cover certain amounts. They are truly just a discount plan that discounts the cost of repairs when they go over a low $ amount. You are on the hook for the remainder. When I spoke to customer service they said that was the cap and they have caps on all things based on the life of the plan so they basically don’t lose money with what I have paid. My issue was my well pump system, with a repair cost of $975. They will only pay $400. When you read the contract carefully (I didn’t because I trusted my sales rep and read the coverage section which clearly showed all things that were pertinent to me were covered. No mention of caps until you scroll down several pages. It says “For heating or cooling equipment appliances, plumbing and electrical(non-heating or cooling) the repair/replacement coverage is selected allowance is as an option $500. For the limit additional coverage options the repair/replacement allowance is $400.” Technically a well is plumbing which means per the contract it should be capped at $500. They refuse to honor this and I cannot afford to pay to have it fixed thru them. I already gave them $1560 for a 3-year plan. When I told him the rep mispresented the plan to me and I wanted all my money back he said they cannot do that. They will pro-rate, take out the costs of anything they have paid (for the guy to come out and diagnose the problem) and then take a $75 fee. This is a BAD plan BUYER BEWARE!!!
Stephen K.
Perhaps if you live in a city or major metropolitan area, your experience may be different. From what I can tell, the policy cleverly excludes everything imaginable. It’s so broadly worded in some areas and in others, excludes virtually anything that might break. We all know that the sales process makes it so we feel comfortable enough not to read through pages and pages of a contract.
Furthermore, every time I have called about anything that actually was covered, they don’t have any contractors that work on those systems so it is up to the home owner to coordinate, get authorization, pay out of pocket direct to the contractor, and then submit paperwork to Select for reimbursement – which is essentially part of what you are paying for but not getting.
There is no way to know what you are getting prior to signing up but contractors all grumble they are not getting paid enough by home warranty companies and payments are delayed so only those contractors just starting out or who don’t have enough customers because they have bad reputations or don’t manage their business well, that are sub-contractors.
The business model itself seems faulty and prone to dissatisfied customers due to either non-existent or sub-par performance making it appear to be a legal scam, something very common in the US with no consumer protections. Lastly, like all companies looking to squeeze every last cent of profit, customer service is done in the Philippines and they are trained to be polite but ineffective and are very difficult to understand.
YM
Please do NOT spend your money with this “Home Warranty” company. As a new customer to Select Home Warranty I am very disappointed and upset that I spent my money purchasing a policy with this company. This company has reimbursement issues, “hidden” probation periods of service, unexpected costs issues, misleading and lack of information when speaking with personnel, as well as poor communication when being transferred to different departments. In any “emergency” repair situation Select Home Warranty is NOT the company to call. Heaven forbid if there is a leak or plumbing issue in your home, you would have an entire swimming pool in your home before Select Home Warranty would send someone over to repair, IF they actually felt like taking the time out of their busy schedules to find a plumbing service nearest to you. Their “reimbursement” is a joke. They will ask for invoices indicating the service that was performed (that you pay for AFTER you pay for the policy) and will give you a refund of only $150. If anyone wanted to pay $300 – $500 for a home repair, then a home warranty policy wouldn’t be needed. Long story short, I felt like I had been duped, and wish that I had read more reviews about Select Home Warranty company before I signed up with this circus. One pro to this company is that they have a hell of a sales team, because the person that sold me the policy did a great job of selling the paper that the policy documents were printed on, and an excellent job at concealing what a fraud Select Home Warranty company really is.