Fidelity National Home Warranty Review
Online homeowner portal for account management. Trained and knowledgeable customer service agents. Quick and easy online service requests.
Overview
Fidelity National Home Warranty started in January 1995. Originally Alliance Home Warranty, the company was acquired by Fidelity Finance three years into its existence. As a result, the company now has the backing and strength of its parent company, Fidelity National Financial. Now with 25 years of experience in the industry, Fidelity National Home Warranty is a major player that’s known for its excellent service.
With Fidelity National, you’re getting a home warranty company that is focused on the customer and their needs. They maintain a high level of customer service by ensuring their agents are not just well-trained but truly caring people. This means when you do need help, you have a great resource available who can answer any questions you may have.
Coverage Features
Fidelity National offers many ways to protect your investment by covering common home repairs to help keep your house safe and sound. The following are some of our favorite Fidelity National Home Warranty coverage features.
Upfront Contract Info: Fidelity National offers sample contracts on their site so you can know exactly what to expect before signing up with them. You can see for yourself exactly what Fidelity National offers, then choose the plan and coverage that makes the most sense for you.
Continuous Home Protection: Choosing Fidelity National for your home warranty needs means you’re getting continuous home protection. The plan you choose is available for renewal every year, so you don’t have to worry about your contract changing or expiring.
Online Service Requests: With Fidelity National, you don’t have to call an 800 number to place a service request. You can simply fill out a service request online using your user ID and password. Fill out the short form and send it electronically, that way you don’t have to sit on the phone and wait for someone.
Homeowner Portal: Fidelity National’s online homeowner portal gives you quick access to your account. Through their portal, you can follow your claims, renew your warranty, update account information, and view the details of your contract. The portal also offers a helpful blog which provides homeowners with tips and tricks on how to reduce the likelihood of malfunctions occurring.
Warranty Plans
Fidelity offers multiple extended home warranty coverage plans. To help you decide if it’s the right home warranty provider for you, reach out to Fidelity for more information regarding their customized plans.
Comprehensive Plan: The Comprehensive Plan from Fidelity National covers your plumbing, heating, central air, electrical system, and water heater. If your equipment needs to be replaced, Fidelity National will replace it and haul the old one away for free. Reach out to Fidelity National for a fully customized quote with coverage options.
Enhanced Plan: The Fidelity National Enhanced Plan covers everything the Comprehensive Plan covers, plus appliances like your washer, refrigerator, and dryer. Contact Fidelity National to get a customized quote and the exact home warranty coverage you need.
The Good
As with all of our editor reviews, we put Fidelity National through its paces, so you don’t have to waste your time or money. Let’s take a look at some of our favorite Fidelity National Home Warranty benefits…
Protects Your Budget
Signing up for a home warranty means you can build necessary expenses into your budget. With Fidelity National, you’ll know just how much is coming out and won’t have to worry about unexpected expenses. Fidelity National helps you protect your budget by ensuring you won’t get hit with a huge expense that might wipe out your savings.
Replacement of Covered Items
When things go wrong, it’s tough not to stress about how you’re going to fix or replace what’s broken. Fidelity National knows this and does something about it. If they can’t fix what’s wrong in your home, they’ll replace it. This gives you the peace of mind in knowing that no matter what happens, Fidelity National will take care of it.
Appliance Discount Codes
Fidelity National offers discount codes which allow their customers to receive special pricing for name-brand appliances. If you’re in the market for a new appliance, then this is a great way to get a better price. However, all appliances must be ordered over the phone.
Trained Service Representatives
It can be a frustrating experience to call in for support only to realize that the person on the other end is being of little or no help. You don’t have to worry about that with Fidelity National. Their service representatives are specially trained so they can get your problem solved. If they can’t get it fixed over the phone, they’ll send out a certified professional to help you.
The Bad
Coverage for your appliances does not come with the standard Fidelity National plan. It would be great to have this option available, but you can either add coverage on top of Fidelity National’s Comprehensive Plan or sign up for the Enhanced Plan, which does provide coverage for your washer, dryer, refrigerator, and other appliances.
Currently, Fidelity National only offers coverage in 13 different states. However, being in selected states means the company is more familiar with these areas and the types of problems that often occur in homes. Fidelity National can provide specialized experience in the states it focuses on, so you get the best service possible.
The Bottom Line
Fidelity National offers great value for homeowners who want to ensure that their homes are protected. The company provides their users with a sample contract, so they can see what they’re getting into before signing up and offers a pair of plans with excellent coverage for the vast majority of the appliances and systems in your home.
With a helpful online homeowner portal and a thoroughly trained customer service team, you know you’ve got the tools you need to protect your home in the event of a disaster. Knowing that someone is available to help you when you need it most gives you the peace of mind you need to focus on other, more important tasks.
Get the experience and service you deserve with a home warranty from Fidelity National!
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